ICMI

Hotel Management Company of the Year 2011, 2012, 2013, 2014 & 2017
(The Scottish Hotel Awards)

CONTACT norbertlieder@icmi.co.uk

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Inverlochy Castle, Fort William

Head Chef

Purpose: To act as Head Chef of Inverlochy Castle; planning, organising and communicating within all kitchen departments. To build a motivated team of service staff by taking an active interest in their welfare, safety and development.

Responsible to:  General Manager

Responsible for:  All chefs and kitchen porters 

The Role:

The Head Chef must be an inspirational leader, motivating and developing the team with their correct example and creating a culture of passion and enthusiasm for the preparation and service of food. The Head Chef will cultivate an excellent working partnership with the restaurant management team.

They must provide food that not only meets and exceeds our guest expectations in flavour, substance and presentation, but is also in line with agreed company & legal standards. This is in addition to ensuring that the food costs of the business are well managed. 

Key Responsibilities:

  • To work with the restaurant team to understand customer expectations, comments and to handle any complaints to satisfy the customer promptly
  • To consistently prepare and cook all food to the standards and dish specifications, and train the team to do the same
  • To be a team player at all times and be prepared to be flexible in order to ensure that all operations are always as guest-focused, efficient and profitable as possible.
  • To ensure that the hotel’s Health & Safety Policy and Food Safety Management System are adhered to in the kitchen including all related paperwork checks & record keeping
  • To ensure the kitchen is fully prepared, stocked and set for service at the correct times
  • To be responsible for the performance of the whole kitchen team and the delivery of quality food at all times
  • Be a role model for the team by actively displaying consistent cooking skills, a positive & proactive attitude and hygienic appearance at all times
  • To carry out recruitment, supervision, planning, training, coaching and developing of the kitchen team to meet the needs of the guest, the business and the company
  • To promote best practice within the kitchen & constantly look to improve processes & procedures
  • To delegate responsibly and make follow-up checks to ensure the performance of the kitchen and kitchen team when not personally present
  • To lead tastings and train all team members in food knowledge at every opportunity
  • To encourage team members to continually improve their performance – recognising, praising and rewarding excellent performance in the team
  • To ensure that your kitchen team understands the correct preparation, cooking, presentation & service of food
  • To conduct annual appraisals and continuously develop your team through regular reviews & agreeing quarterly SMART objectives that are followed through with each team member
  • To carry out any formal discussions with the team, provide updates & evidence for your Manager to support possible disciplinary processes
  • To attend, communicate effectively at & contribute to weekly management meetings and shift briefings every day, To ensure feedback from the previous weeks’ financial results & minutes is given.
  • To attend, plan & help to lead full team meetings and undertake key tasks and/or projects
  • To work with Chez Roux to collaborate and devise an inspiring and engaging ongoing training and development calendar for chefs
  • To communicate effectively with Chez Roux 

To apply please send your details along with CV to nikigillies@icmi.co.uk

Accounts Administrator

A vacancy has arisen within our company for an Accounts Administrator.

The Accounts Administrator will be working in a busy hotel and will be responsible for the day to day accounting tasks for up to 3 hotels.

The role and responsibilities:

• Processing and filing purchase invoices.
• Supplier statement reconciliations and purchase ledger maintenance.
• Posting all bank payments and receipts.
• Bank reconciliation.
• Dealing with internal and external queries.
• Support other members of the accounts team to improve efficiencies.
• Managing incoming and outgoing post.
• Other ad hoc duties as required.

Requirements

• Accounts Payable experience.
• Demonstratable Sage 50 accounts experience
• Proficient use of Microsoft Excel and Word
• Professional telephone manner
• Ability to work under pressure
• A team player, with a focused and keen attitude to work
• Good attention to detail and accurate in work

If you like to join our team, please send your CV and a covering letter to accountsmanager@inverlochy.co.uk

Assistant Restaurant Manager

As the Assistant Restaurant Manager, you will help ensure in the smooth running of the food and beverage department. You will often be the first point of contact for the restaurant and must provide a personalised dining experience; your job is to ensure that the entire dining experience is pleasant and positive. You will provide daily direction and guidance to your team to ensure the highest of dining experiences. Your main function will be the operation and control of the restaurant, private dining room and Lounge areas. You will report to the Restaurant Manager.

An Assistant Restaurant Manager is a “people person" with great customer service skills. You must be able to problem-solve quickly and in a professional and pleasant manner, have good communication skills and be an effective listener. You should be a highly organised and motivated person. Be initiative, have self-discipline, effective communications skills, and the ability to organize and direct the work of others.

You are responsible for making decisions along with the Restaurant Manager that directly affect the day-to-day operations of the above. In their absence you will be FULLY responsible for all decisions.

If this position is of interest to you and you would like to be part of our team then please forward on your CV to restaurantmanager@inverlochy.co.uk

Night Porter

Inverlochy Castle is currently looking for a Night Porter to join our team.

We pride ourselves on the highest level of service, and attention to detail is paramount. Inverlochy Castle has a long standing reputation as Scotland's finest country house hotel with 17 luxurious bedrooms, a 3 AA Rosette Restaurant and also the longest standing member of Relais and Chateaux in Scotland. We are constantly voted one of the best small hotels in the world. Candidates should be of the highest professional calibre, able to organize their time and duties and not afraid of hard work.If you think you have what it takes to be part of the prestigious team at Inverlochy Castle then please contact us.

The ideal candidate for this position: experience in a similar role, they will be solely responsibly for the hotel and all guests during there shift so must be focused and attentive, they will be expected to complete all jobs assigned to them in a timely manner and to a set standard so attention to detail is a must.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

Must have Full Driving Licence.

We offer a competitive hourly rate and provide uniforms and meals while on duty. This is a permanent position and you must be eligible to work and reside within the United Kingdom.

If this position is of interest to you and you would like to be part of our team then please forward on your CV to Scottcampbell@inverlochy.co.uk