ICMI

Hotel Management Company of the Year 2011, 2012, 2013, 2014 & 2017
(The Scottish Hotel Awards)

CONTACT norbertlieder@icmi.co.uk

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Rocpool Reserve Hotel Inverness

Rocpool Reserve is a discreet boutique hotel, bar and restaurant offering 5 star luxury in the heart of Inverness. Located in the capital of the Highlands, Inverness, this beautifully renovated Georgian mansion house has stunning views over the River Ness and is only a few minutes walk from Inverness Castle and city centre.

Constantly working hard to deliver only the highest level of service, we'd expect any candidates to be able to do the same, whilst being someone that guests can communicate with. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within the Hotel/Restaurant industry is essential as well as any past roles within the service industry. We do ask that any applications should be in English please.

You can expect a share of the Hotel's gratuities and entered into the "Connoisseurs of Scotland" scheme, which allows you to stay at some of the top Scottish Hotels at a greatly reduced rate (after 6 months of continuous service).

Duty Manager

Job Description Summary

  • Managing and leading a team of staff, and or night team with a hands on approach
  • Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
  • Dealing with customers, including complaint handling
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Manage and complete all Duty Management duties and tasks for the smooth running of the business
  • Having a positive impact on guests
  • "You're the face of the hotel. You set the tone for guests while they stay there."
  • Have a flair for communication and leadership

Skills Set

  • Good communication skills, particularly with guests and co-workers
  • Diplomacy and communication skills to handle any emergencies in a level-headed manner
  • The ability to multitask and manage your time
  • No fear of decision-making

Job Type:

  • Permanent
  • Full-time

Required Experience:

  • Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum
  • Hospitality: 2 years

Please send us your CV via our online form »

Waiting Staff

Applicants must have a good level of English both spoken and understanding.
Previous experience within hotel/restaurant industry is essential.
All applications must be in English.
A recent photograph along with your CV would be greatly appreciated.

Please send all CVs to gm@rocpool.com

Rocpool Reserve is always on the look out for motivated individuals with a keen eye for detail who would like to be part of a like minded team, so please feel free to send in your C.V.